Predictive Analytics For Leads Generation And Engagement Recommendations

Patent No. US11392964 (titled "Predictive Analytics For Leads Generation And Engagement Recommendations") was filed by Zoominfo Technologies Llc on Jul 31, 2019.

What is this patent about?

’964 is related to the field of predictive analytics and, more specifically, to systems that generate sales leads and engagement recommendations. The background involves the challenge of efficiently moving potential customers through a sales funnel. Businesses need to identify and engage leads effectively, but this process can be costly and time-consuming. The patent addresses the need for an automated system that can improve lead generation and scoring.

The underlying idea behind ’964 is to leverage machine learning and data analysis to identify promising sales leads and suggest optimal engagement strategies. The system analyzes a combination of data from public sources (like websites and social media) and internal client data (CRM, marketing automation systems) to determine similarities between potential customers and existing successful clients. By understanding the characteristics and behaviors of current customers, the system can predict which new leads are most likely to convert and recommend personalized engagement tactics.

The claims of ’964 focus on a computer-implemented method for generating sales leads with engagement recommendations. The method involves determining similarities between the fitness, engagement, and intent characteristics of target clients and existing clients. It also includes crawling web pages and categorizing them using a trained classifier to collect unstructured text information. Finally, it generates a feature matrix for the target client and compares it with the feature matrix of existing clients to generate engagement recommendations.

In practice, the system uses smart web crawlers to gather data from various online sources, categorizing web pages based on their content and link structure. This allows the system to extract relevant information about potential leads, such as their industry, contact details, and online behavior. The system then uses machine learning models to analyze this data and identify leads that are similar to the client's existing customers. The engagement recommendations are tailored to these similarities, suggesting specific actions that the sales team can take to increase the likelihood of conversion.

’964 differentiates itself from prior approaches by combining data from diverse sources and using machine learning to personalize engagement recommendations. Unlike traditional lead generation methods that rely on generic marketing campaigns, this system provides targeted insights and actionable advice for each lead. The use of a trained classifier to categorize web pages and extract relevant information from unstructured text also allows the system to efficiently gather and analyze data from a wide range of sources, improving the accuracy and effectiveness of lead generation.

How does this patent fit in bigger picture?

Technical landscape at the time

In the mid-2010s when ’964 was filed, systems commonly relied on web crawling and data aggregation techniques to gather information from diverse online sources, at a time when machine learning algorithms were increasingly being used for data analysis and predictive modeling. At that time, the integration of data from various sources, such as CRM systems, marketing automation platforms, and public web data, was a common practice, when hardware or software constraints made real-time data processing and analysis non-trivial.

Novelty and Inventive Step

The claims were rejected for nonstatutory double patenting over another patent. However, the examiner indicated that claims 1-20 were allowable over the prior art. The prosecution record describes the examiner's reasoning for indicating allowable subject matter. The application proceeded to allowance.

Claims

This patent contains 21 claims, with independent claims numbered 1, 13, and 15. The independent claims are generally directed to generating recommendations for engagement with target clients based on similarities with existing clients, using web crawling and text analysis techniques. The dependent claims generally elaborate on and refine the methods and systems described in the independent claims, adding details regarding data analysis, parameter adjustments, and presentation of results.

Key Claim Terms New

Definitions of key terms used in the patent claims.

Term (Source)Support for SpecificationInterpretation
Feature matrix
(Claim 1, Claim 13)
“The first is a data acquisition and analysis system that collects and processes publicly available unstructured text and third party proprietary information and data on companies, individuals, and other business-related entities. This system uses smart crawlers to collect and aggregate publicly available unstructured text and application-programming interfaces (APIs) to ingest data from third party vendors, publisher networks, and other sources.”A data structure representing characteristics of target and existing clients, used for comparison.
Fitness, engagement, and intent characteristics
(Claim 1, Claim 13)
“The automated system includes a module for determining similarities between fitness, engagement, and intent characteristics of a plurality of target clients and fitness, engagement, and intent characteristics of an entity's existing clients. In the context of an example company Alpha (hereinafter “Alpha”) that is in the business of providing maintenance and repair services for mobile devices, the fitness characteristics of the existing clients of Alpha may include, for example, the average number of employees of the existing clients, the type of business of the existing clients, etc. The engagement characteristics of the existing clients of Alpha may include, for example, how the existing clients are engaging with the company for requesting services, requesting help, providing feedback, responding to marketing messages, etc. The intent characteristics of the existing clients may include, for example, short term user intent as indicated by clicks on content, browsing of content, comments, etc.”Attributes of target and existing clients related to their suitability, interaction patterns, and inferred motivations, respectively.
Generating recommendations for engagement
(Claim 1, Claim 13)
“The automated system also generates recommendations for engagement with the plurality of target clients. The components of the recommendations for engagement may be based on determined similarities between the fitness, engagement, and intent characteristics of the plurality of target clients and the fitness, engagement, and intent characteristics of the entity's existing clients. Subsequently, the leads with the engagement recommendations are presented to the client's sales and/or marketing team for action.”Creating suggestions for interaction with potential customers based on similarities between their characteristics and those of existing customers.
Target client website pages
(Claim 15)
“The automated system subsequently collects a large amount of unstructured text data from public data sources such as public websites, bulletin boards, blogs, social media networks, etc. The collected data is analyzed for similar fitness, engagement, and intent characteristics as indicated by the existing clients of Alpha. Thus for example, the automated system may analyze the data collected from the public sources to identify potential target clients that are in the trucking industry, specifically trucking companies that are specialized in making off-hour deliveries, etc.”Web pages associated with potential customers.
Trained classifier
(Claim 1, Claim 13)
“Specifically, the smart crawler used to collect publicly available unstructured text may crawl the available universe of websites, categorize data collected from various web pages into a number of categories, and analyze the categorized data. For example, the web page categorization may categorize all data from the product and services pages into a category to determine the type of industry for the potential target, it may categorize all data from the contacts pages to determine the contact information for the potential targets, etc.”A classification model that has been trained to categorize web pages based on their content and code.

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US11392964

ZOOMINFO TECHNOLOGIES LLC
Application Number
US16528246
Filing Date
Jul 31, 2019
Status
Granted
Expiry Date
Mar 10, 2037
External Links
Slate, USPTO, Google Patents