Patent No. US12354121 (titled "Methods And Systems For Shopping In A Retail Store") was filed by Alpha Modus Corp on Apr 30, 2024.
’121 is related to the field of retail automation and customer behavior analysis. Brick-and-mortar retailers face challenges in competing with online retailers who can leverage data-driven practices to personalize the shopping experience. Traditional methods for understanding consumer purchasing behavior prior to the point of sale, such as focus groups and surveys, are limited in scope and effectiveness. Showrooming, where customers browse in-store but purchase online, further exacerbates the problem, highlighting the need for retailers to provide richer, more personalized in-store experiences.
The underlying idea behind ’121 is to use a network of information monitoring devices within a retail store to track and analyze customer behavior in real-time. This involves identifying customers, gathering data on their movements, product interactions, and demographic information, and then using this data to personalize their shopping experience. The system aims to bridge the gap between online and offline retail by providing brick-and-mortar stores with the ability to deliver targeted messages and offers based on individual customer behavior.
The claims of ’121 focus on a method and system for monitoring and analyzing customer behavior in a retail store. The system identifies a person, gathers shopping information including traffic, product interaction, and object identification, analyzes this information in real-time to maintain a list of retained products, tracks the person to the point-of-sale, interfaces with a payment system, and transmits a receipt. The independent claims emphasize the real-time analysis of customer behavior and the integration with the point-of-sale system.
In practice, the system uses various information monitoring devices such as cameras, sensors, displays, and Wi-Fi trackers to collect data on customer movements, product interactions (e.g., viewing, picking up, putting down), and demographic information. This data is then processed in real-time to generate a list of products the customer is likely to purchase. The system can then use this information to provide targeted advertising, personalized recommendations, or even alert store employees to assist the customer. The system also supports a virtual loyalty program that rewards repeat customers based on their tracked behavior.
The key differentiation from prior approaches lies in the system's ability to track and analyze customer behavior in real-time and use this information to personalize the shopping experience. Unlike traditional methods that rely on post-sale data or limited pre-sale information, this system provides a comprehensive view of the customer's journey through the store. This allows retailers to optimize store layout, product placement, and marketing messages to increase sales and combat showrooming. The system's modular design also allows for flexible implementation, with various modules such as demographic intelligence, traffic counting, and object identification that can be tailored to specific retail needs.
In the early 2010s when ’121 was filed, retail systems commonly relied on point-of-sale (POS) data for understanding consumer behavior, at a time when capturing and analyzing real-time customer interactions within brick-and-mortar stores was non-trivial. Retailers were challenged with integrating diverse data sources, such as traffic counters, employee feedback, and shopper surveys, to gain a comprehensive view of customer behavior prior to purchase, when hardware or software constraints made personalized marketing and advertising in physical retail environments difficult to achieve.
The examiner allowed the claims because the combination of prior art references (Monaco et al., Sharma et al., and Meyer et al.) failed to teach certain limitations recited in the claims. Specifically, the examiner stated that the recited limitations provide meaningful limitations that transform the abstract idea into patent eligible. The claims as a whole effect an improvement to another technology or technical field. These limitations in combination provide meaningful limitations beyond generally linking the use of the abstract idea to a practical application.
This patent contains 26 claims, with independent claims 1 and 21. Independent claim 1 focuses on a method using a system with monitoring devices and databases to identify a person in a store, gather shopping information, analyze it, track the person to a point-of-sale, interface with a payment system, and transmit a receipt. Independent claim 21 focuses on a system comprising a server, monitoring devices, and databases configured to perform the method of identifying a person, gathering shopping information, analyzing it, tracking the person to a point-of-sale, interfacing with a payment system, and transmitting a receipt. The dependent claims generally elaborate on and refine the method and system elements described in the independent claims.
Definitions of key terms used in the patent claims.
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