LivePerson, Inc. vs 24/7 Customer, Inc. et al.

Final Written Decision

Order - Authorizing Jay Choi to Withdraw

Patent Owner's Motion to Withdraw Counsel

Patent Owner's Updated Mandatory Notices 37 C.F.R. 42.8

Stipulation to Withdraw Claim 11 of the 804 Patent from Petition

Granting Pro Hac Vice Admission of Bill Trac

Notice Regarding Institution of Claims

Hearing Transcript

Conduct of the Proceeding

Decision Granting Motion to Excuse Late Action

Patent Owner's Unopposed Motion For Leave To File Its Motion To Exclude Evidence Submitted With Petitioner's Reply

Patent Owner's Motion for Pro Hac Vice Admission Pursuant to 37 C.F.R. 42.10(c)

Declaration of Bill Trac In Support of Patent Owner's Motion for Pro Hac Vice Admission Pursuant to 37 C.F.R. 42.10(c)

Patent Owner's Amended Exhibit List

Patent Owner's Demonstratives

Petitioners Oral Argument Demonstratives

Petitioner's Amended Exhibit List

Patent Owner's Reply In Support Of Motion To Exclude Evidence Submitted With Petitioner's Reply

Petitioners Opposition to Patent Owners Motion to Exclude Evidence

Declaration of Christopher Lowden

ORDER Trial Hearing

Joint Request for Oral Hearing

Ex. 3001

Order - Excusing Late Action - 37 CFR 42.5(c)(3)

Patent Owner's Objections to Evidence Submitted With Petitioner's Reply

Excerpts of Exhibit B to Patent Owners Third Amended Infringement Contentions (CORRECTED)

Petitioners Reply to Patent Owners Response

Declaration of Stuart J. Lipoff

Deposition Transcript of Arthur T. Brody

Benson Java Reflections

Lee Developing Collaborative Applications Using the World Wide Web

Esenther Instant Co-Browsing Lightweight Real-Time Collaborative Web Browsing

EXPUNGED

Petitioners Amended Exhibit List

Solarwings Pindom Royal, A history of the dynamic web

Declaration of Robert Kang

Authorization of Nigel Ray to Withdraw

Notice of Stipulation to Change Due Date

Petitioners Motion to Withdraw Counsel

Notice of Deposition of Arthur T. Brody

Order - Motion to Amend; Extending Due Dates 1 and 2

Patent Owner's Response Under 37 C.F.R. 42.120

September 29, 2017 Deposition of Stuart J. Lipoff

"Photoshop and El Capitan | Mac OS 10.11," available at https://helpx.adobe.com/photoshop/kb/photoshop-and-elcapitan-mac-os-10-11.html

Declaration of Arthur T. Brody In Support Of Patent Owner¿¿¿s Response Pursuant to 37 C.F.R. 42.120

"Application Build Property (Word)," available at https://msdn.microsoft.com/VBA/Word- VBA/articles/application-build-property-word

"User Authentication - Google Chrome," available at https://developer.chrome.com/apps/app_identity

The American Heritage Dictionary of the English Language, Houghton Mifflin Harcourt 5th ed. (2011) at 1403 ("proactive")

Merriam-Webster¿¿¿s Collegiate Dictionary, Merriam-Webster Inc. 11th ed. (2004) at 989 (¿¿¿proactive¿¿¿)

"In Introduction to HTTP Basics," available at https://www.ntu.edu.sg/home/ehchua/programming/ webprogramming/HTTP_Basics.html

Oxford Dictionary of Computer Science, Oxford University Press 7th ed. (2016) at 495 ("server")

Dictionary of Computing, A & C Black Publishers Ltd. 6th ed. (2010) at 301 ("server")

Barron's Dictionary of Computer and Internet Terms, Barron's Educational Series, Inc., 11th ed. (2013) at 23 ("application")

Webster's New World Telecom Dictionary, Wiley Publishing, Inc. (2008) at 36 ("application")

Order Granting Pro Hac Vice Admission of Mr. Ray

Notice of Deposition of Stuart J. Lipoff

Petitioners Motion for the Pro Hac Vice Admission of Nigel G. Ray

Declaration of Nigel G. Ray in Support of Petitioners Motion for the Pro Hac Vice Admission

Petitioner's Updated Power of Attorney

Petitioner's Updated Mandatory Notice

Order Granting Pro Hac Vice Admission

Petitioners Motion For The Pro Hac Vice Admission of Adam R. Alper and Michael W. De Vries

Declaration of Michael W. De Vries in Support of Motion to Appear Pro Hac Vice on Behalf of Petitioner Liveperson, Inc.

Declaration of Adam R. Alper in Support of Motion to Appear Pro Hac Vice on Behalf of Petitioner Liveperson, Inc.

Petitioners Updated Exhibit List

Petitioner's Objections to Evidence Submitted with Patent Owner's Preliminary Response

Scheduling Order

DECISION Institution of Inter Partes Review

Declaration of Arthur T. Brody, Ph.D.

Patent Owner's Preliminary Response To Petition for Inter Partes Review Of U.S. Patent No. 9,077,804

Claim Construction Order, Case 3:15-cv-02897-JST (N.D. Cal.)

Michael Peterson et al., Multi-Channel Customer Management: Delighting Consumers, Driving Efficiency, 12 J. Direct, Data and Digital Mktg. Practice 10 (2010)

Stipulation on Discovery of Expert Materials

Patent Owner's Mandatory Notices 37 C.F.R. 42.8

Patent Owner's Notice of Power of Attorney

Corrected Certificate of Service of Petition for Inter Partes Review and Power of Attorney

Notice of Accord Filing Date

Petitioner's Power of Attorney

U.S. Patent No. 9,077,804 (Kannan)

Exhibit E to Patent Owners Second Amended Infringement Contentions in 24/7 Customer, Inc. and 24/7 International Holdings, Ltd. v. LivePerson, Inc., Case No. 3:15-CV-02897-JST (N.D. Cal.)

U.S. Patent Application Publication No. 2007/0061468 A1 (Kelly)

U.S. Patent Application Publication No. 2010/0100490 (Lewis-Hawkins)

U.S. Patent No. 6,163,607 (Bogart)

Petition for Inter Partes Review

File History of the 804 Patent, Application No. 14/251,527

U.S. Patent No. 8,737,599 (Kannan)

File History of the 599 Patent, Application No. 13/626,770

Declaration of Stuart J. Lipoff in Support of Petition for Inter Partes Review of U.S. Patent No. 9,077,804

Curriculum vitae of Stuart J. Lipoff

U.S. Patent Application Publication No. 2006/0188086 (Busey)

U.S. Patent No. 7,330,873 (Yoshida)

U.S. Patent Application Publication No. 2008/0052377 A1 (Light)