ORDER
Conduct of the Proceeding
37 C.F.R. �� 42.5 | Jul 16, 2021 | PAPER | BOARD |
Final Written Decision
Public Version
(Entered June 16, 2021) | Jul 16, 2021 | PAPER | BOARD |
Joint Motion to Seal Portions of Final Written Decision with Attachment A, Redacted Final Written Decision | Jun 25, 2021 | PAPER | PATENT OWNER |
Judgment Final Written Decision Determining Some Challenged Claims Unpatentable
Granting Motions to Seal | Jun 16, 2021 | PAPER | BOARD |
Hearing Transcript - Public Version | Apr 8, 2021 | PAPER | BOARD |
Hearing Transcript - Confidential Version | Apr 8, 2021 | PAPER | BOARD |
REVISED ORDER
Trial Hearing
37 C.F.R. sec 42.70 | Mar 12, 2021 | PAPER | BOARD |
Patent Owner's Updated Mandatory Notices | Mar 11, 2021 | PAPER | PATENT OWNER |
Patent Owner's Updated Exhibit List | Mar 11, 2021 | PAPER | PATENT OWNER |
Patent Owner's Demonstratives (Session I) (CONFIDENTIAL) | Mar 11, 2021 | EXHIBIT | PATENT OWNER |
Patent Owner's Demonstratives (Session II) | Mar 11, 2021 | EXHIBIT | PATENT OWNER |
Petitioners Updated Exhibit List | Mar 11, 2021 | PAPER | PETITIONER |
Petitioners Demonstratives (Session I) - CONFIDENTIAL | Mar 11, 2021 | EXHIBIT | PETITIONER |
Petitioners Demonstratives (Session II) | Mar 11, 2021 | EXHIBIT | PETITIONER |
Order - Granting Patent Owner's Motion for Pro Hac Vice Admission of Joseph M. Schaffner - 37 CFR 42.10 | Mar 10, 2021 | PAPER | BOARD |
Patent Owner's Unopposed Motion for Pro Hac Vice Admission of Joseph M. Schaffner | Mar 5, 2021 | PAPER | PATENT OWNER |
Patent Owner's Updated Exhibit List | Mar 5, 2021 | PAPER | PATENT OWNER |
Pro Hac Vice Declaration of Joseph M. Schaffner | Mar 5, 2021 | EXHIBIT | PATENT OWNER |
Trial Hearing
37 C.F.R. sec. 42.70 | Feb 25, 2021 | PAPER | BOARD |
Patent Owner's Unopposed Motion to Seal | Feb 19, 2021 | PAPER | PATENT OWNER |
Patent Owner's Sur-Reply (CONFIDENTIAL) | Feb 19, 2021 | PAPER | PATENT OWNER |
Patent Owner's Sur-Reply (REDACTED) | Feb 19, 2021 | PAPER | PATENT OWNER |
Patent Owner's Updated Exhibit List | Feb 19, 2021 | PAPER | PATENT OWNER |
Joint Claim Construction Chart | Feb 19, 2021 | EXHIBIT | PATENT OWNER |
PANEL CHANGE ORDER
Conduct of the Proceedings
37 C.F.R. �� 42.5 | Feb 8, 2021 | PAPER | BOARD |
Patent Owner's Request of Oral Hearing | Feb 4, 2021 | PAPER | PATENT OWNER |
Petitioners Request for Oral Hearing | Feb 3, 2021 | PAPER | PETITIONER |
Petitioners Reply to Patent Owner Response (REDACTED) | Jan 13, 2021 | PAPER | PETITIONER |
Petitioners Reply to Patent Owner Response (CONFIDENTIAL) | Jan 13, 2021 | PAPER | PETITIONER |
Petitioner Updated Exhibit List | Jan 13, 2021 | PAPER | PETITIONER |
Declaration of Benedict Occhiogrosso | Jan 13, 2021 | EXHIBIT | PETITIONER |
Declaration of Mark Frappier | Jan 13, 2021 | EXHIBIT | PETITIONER |
PETITIONER¿¿¿S UNOPPOSED MOTION TO SEAL | Jan 13, 2021 | PAPER | PETITIONER |
Deposition Transcript of David Gustafson (Dec. 31, 2020) | Jan 13, 2021 | EXHIBIT | PETITIONER |
Deposition Transcript of Ivan Zatkovich (Jan. 5, 2021) | Jan 13, 2021 | EXHIBIT | PETITIONER |
Deposition Transcript of Andrew Traba (Jan. 6, 2021) | Jan 13, 2021 | EXHIBIT | PETITIONER |
Petitioner Updated Power of Attorney | Jan 8, 2021 | PAPER | PETITIONER |
Patent Owner's Updated Mandatory Notices | Dec 30, 2020 | PAPER | PATENT OWNER |
Granting Petitioners Motion for
Pro Hac Vice Admission of Christopher Deck
37 C.F.R. sec 42.10 | Dec 29, 2020 | PAPER | BOARD |
Corrected Declaration of Mr. Christopher Deck in Support For Pro Hac Vice Admission | Dec 23, 2020 | EXHIBIT | PETITIONER |
Notice of Deposition of Ivan Zatkovich | Dec 17, 2020 | PAPER | PETITIONER |
Notice of Deposition of Charles Mack | Dec 17, 2020 | PAPER | PETITIONER |
Notice of Deposition of Andrew Traba | Dec 17, 2020 | PAPER | PETITIONER |
Notice of Deposition of David Gustafson | Dec 17, 2020 | PAPER | PETITIONER |
Petitioner Updated Exhibit List | Dec 9, 2020 | PAPER | PETITIONER |
Declaration of Mr. Christopher Deck In Support of Motion For Pro Hac Vice Admission | Dec 9, 2020 | EXHIBIT | PETITIONER |
Petitioner Updated Mandatory Notice | Dec 9, 2020 | PAPER | PETITIONER |
Motion For Pro Hac Vice Admission of Christopher Deck | Dec 9, 2020 | PAPER | PETITIONER |
Notice of Joint Stipulation to Extend Due Date 2-3 | Oct 1, 2020 | PAPER | PETITIONER |
Patent Owner's Unopposed Motion to Seal | Sep 30, 2020 | PAPER | PATENT OWNER |
Patent Owner's Response (REDACTED) | Sep 30, 2020 | PAPER | PATENT OWNER |
Zatkovich Declaration_IPR2020-00220 | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
CV Ivan Zatkovich | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
Occhiogrosso, Benedict Deposition Transcript | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
Call Center Operation Design, Operation and Maintenance D. Sharp | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) D. Gustafson Declaration | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) A. Traba Declaration | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) C. Mack Declaration | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(REDACTED) C. Mack Declaration | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) August 4 2004 Behavioral Analytics Slides V2 | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
Patent Owner's Response (CONFIDENTIAL) | Sep 30, 2020 | PAPER | PATENT OWNER |
(REDACTED) D. Gustafson Declaration | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(REDACTED) A. Traba Declaration | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) BA reporting 2 | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) Behavioral Analytics Portal Evaluation License | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) Letter Agreement | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) SOW (Cust. Conn. Pilot) | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) CC Analytics Package 2004-09-27 to 2004-10-01[1] | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) CC Analytics Package 2004-10-18 to 2004-10-22[1] | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) CC Analytics Package 2004-11-08 to 2004-11-12[1] | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) CC Analytics Package 2004-11-15 to 2004-11-19[1] | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) CC Analytics Package 2004-11-22 to 2004-11-26[1] | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) CC Analytics Package 2004-12-06 to 2004-12-10[1] | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) GW Behavior Analytics 090704 | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) GW Portal Testing Update | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) Portal Testing Update (week 2) | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) CC Analytics Package 2004-10-04 to 2004-10-08[1] | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) CC Analytics Package 2004-10-11 to 2004-10-15[1] | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) CC Analytics Package 2004-10-25 to 2004-10-29[1] | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) CC Analytics Package 2004-11-01 to 2004-11-05[1] | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) CC Analytics Package 2004-11-29 to 2004-12-03[1] | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) Screen Shot & Reports v.2 | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) BA Overview Nov 2004 | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) Behavioral Analytics License and Services Agreement | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) GWH Screen Shot Examples | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) portal_svn_change_log_20040824_20050301 | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) BasicAnalysis | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) SOW (Initial Imple.) | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) GW Pilot Wrap-Up FINAL 011005 | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) fullpackage | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) data | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) databaseccr | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) model | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) generic | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) customerreportparameters | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) agentreportparameters | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) class.summarybyparentreport | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) class.summarybyagentreport | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) fullpackage | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) class.scorecalc | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) linguistic | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) LinguisticAnalysis | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) dissatisfactionrules | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) distress | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) call | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) subtabs | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) dissatisfaction | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) score | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) analysisconstants | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
(CONFIDENTIAL) Behavioral Analysis System Chart | Sep 30, 2020 | EXHIBIT | PATENT OWNER |
Patent Owner's Updated Mandatory Notices | Sep 14, 2020 | PAPER | PATENT OWNER |
Patent Owner's Notice of Deposition of Benedict Occhiogrosso | Sep 4, 2020 | PAPER | PATENT OWNER |
Order - Granting Petitioner's Motions for Pro Hac Vice Admissions of Safraz W. Ishmael and Michael Strapp - 37 CFR 42.10 | Sep 1, 2020 | PAPER | BOARD |
Notice of Joint Stipulation to Extend Due Dates 1-3 | Aug 26, 2020 | PAPER | PATENT OWNER |
Pro Hac motion for Safraz Ishmael | Aug 24, 2020 | PAPER | PETITIONER |
Pro Hac Motion for Michael Strapp | Aug 24, 2020 | PAPER | PETITIONER |
Declaration of Michael Strapp | Aug 24, 2020 | EXHIBIT | PETITIONER |
Declaration of Safraz Ishmael | Aug 24, 2020 | EXHIBIT | PETITIONER |
Petitioner's updated exhibit list | Aug 24, 2020 | PAPER | PETITIONER |
Patent Owner's Updated Mandatory Notices | Aug 7, 2020 | PAPER | PATENT OWNER |
Scheduling Order | Jun 18, 2020 | PAPER | BOARD |
Decision Granting Institution of Inter Partes Review | Jun 18, 2020 | PAPER | BOARD |
Patent Owner's Sur-Reply in Support of Preliminary Response | Apr 30, 2020 | PAPER | PATENT OWNER |
U.S. Patent Application Publication No. 2005/0010411 A1 to Rigazio et al. | Apr 30, 2020 | EXHIBIT | PATENT OWNER |
U.S. Patent Application No. 2005/0105712 A1 to Williams et al. | Apr 30, 2020 | EXHIBIT | PATENT OWNER |
File History, ¿¿¿266 application, Search History (5/15/2018) | Apr 20, 2020 | EXHIBIT | PETITIONER |
Petitioner's Reply to Patent Owner's Preliminary Response | Apr 20, 2020 | PAPER | PETITIONER |
File History, ¿¿¿266 application, Search History (10/26/2017) | Apr 20, 2020 | EXHIBIT | PETITIONER |
Authorizing Reply to Preliminary Response And Sur-reply | Apr 8, 2020 | PAPER | BOARD |
Patent Owner's Preliminary Response | Mar 23, 2020 | PAPER | PATENT OWNER |
U.S. Patent Application Publication No. 2002/0087321 A1 to Watanabe et al. | Mar 23, 2020 | EXHIBIT | PATENT OWNER |
Office Action, U.S. Application No. 15/166,773, August 11, 2016 | Mar 23, 2020 | EXHIBIT | PATENT OWNER |
Office Action, U.S. Application No. 11/131,850, February 17, 2011 | Mar 23, 2020 | EXHIBIT | PATENT OWNER |
U.S. Patent Application Publication No. 2004/0249650 A1, to Freedman et al. | Mar 23, 2020 | EXHIBIT | PATENT OWNER |
Patent Owner's Updated Mandatory Notices | Mar 11, 2020 | PAPER | PATENT OWNER |
Patent Owner's Mandatory Notices | Jan 2, 2020 | PAPER | PATENT OWNER |
Patent Owner's Power of Attorney | Jan 2, 2020 | PAPER | PATENT OWNER |
Notice of Accord Filing Date | Dec 23, 2019 | PAPER | BOARD |
U.S. Patent No. 10,021,248 | Dec 13, 2019 | EXHIBIT | PETITIONER |
U.S. Patent No. 6,724,887 (Eilbacher) | Dec 13, 2019 | EXHIBIT | PETITIONER |
Power of Attorney | Dec 13, 2019 | PAPER | PETITIONER |
U.S. Patent No. 8,102,973 (Peterson) | Dec 13, 2019 | EXHIBIT | PETITIONER |
U.S. Patent No. 6,404,857 (Blair) | Dec 13, 2019 | EXHIBIT | PETITIONER |
U.S. Patent No. 9,357,071 | Dec 13, 2019 | EXHIBIT | PETITIONER |
U.S. Patent No. 8,781,102 | Dec 13, 2019 | EXHIBIT | PETITIONER |
File History, 266 application, Application (02/13/2017) | Dec 13, 2019 | EXHIBIT | PETITIONER |
File History, 266 application, Office Action (11/02/2017) | Dec 13, 2019 | EXHIBIT | PETITIONER |
File History, 266 application, Office Action Response (02/28/2018) | Dec 13, 2019 | EXHIBIT | PETITIONER |
File History, 266 application, Information Disclosure Statement (02/13/2017) | Dec 13, 2019 | EXHIBIT | PETITIONER |
IBM Dictionary of Computing (10th ed. 1993), p. 533 (definition of processor) | Dec 13, 2019 | EXHIBIT | PETITIONER |
ISO 9241-11:2018(en) - Ergonomics of human-system interaction - Part 11: Usability: Definitions and concepts | Dec 13, 2019 | EXHIBIT | PETITIONER |
U.S. Department of Health and Human Services Webpage Usability Evaluation Basics (https://www.usability.gov/what-and-why/usability-evaluation.html) (12/5/19 printout) | Dec 13, 2019 | EXHIBIT | PETITIONER |
U.S. Patent No. 9,571,650 | Dec 13, 2019 | EXHIBIT | PETITIONER |
U.S. Patent No. 8,594,285 | Dec 13, 2019 | EXHIBIT | PETITIONER |
U.S. Patent No. 7,995,717 | Dec 13, 2019 | EXHIBIT | PETITIONER |
File History, 850 application, Office Action Response (04/21/2009) | Dec 13, 2019 | EXHIBIT | PETITIONER |
File History, 266 application, Notice of Allowance (05/31/2018) | Dec 13, 2019 | EXHIBIT | PETITIONER |
IPR2020-00220 Petition of USP 10,021,248 | Dec 13, 2019 | PAPER | PETITIONER |
Occhiogrosso - Expert Declaration | Dec 13, 2019 | EXHIBIT | PETITIONER |